Ombudsman Defined

Before launching the MBO site,  the mission statements of ombudsman from across the globe were collected and reviewed.   They are presented below.  The MBO site explicitly calls for others interesting in being Ombudsmen of Morongo Basin to apply to the site if they wish to participate as such.  You and others may do so at any time.


SURVEY OF OMBUDSMAN MISSION STATEMENTS  FROM ACROSS THE GLOBE


Helping to achieve a public service which is open, fair and accountable.



Vision
To ensure that Hong Kong is served by a fair and efficient public administration which is committed to accountability, openness and quality of service

Mission
Through independent, objective and impartial investigation, to redress grievances and address issues arising from maladministration in the public sector and bring about improvement in the quality and standard of and promote fairness in public administration

Functions
The Ombudsman should serve as the community's watchdog to ensure that :


Bureaucratic constraints do not interfere with administrative fairness


Public authorities are readily accessible to the public


Abuse of power is prevented


Wrongs are righted


Facts are pointed out when public officers are unjustly accused


Human rights are protected


The public sector continues to improve quality and efficiency

 

 

Values


Maintaining impartiality and objectivity in our investigations


Making ourselves accessible and accountable to the public and organisations under our jurisdiction

 



According the public and organisations courtesy and respect


Upholding professionalism in the performance of our functions

 

 

Performance Measures


Speed of case work


Complainants’ level of satisfaction with case handling



Redress obtained


Recommended improvement measures committed to and/or implemented


Non-repetition of complaints



The objective of the Office of Ombudsman Punjab is to provide relief/redressal to citizens in complaints against Provincial Government Agencies through a procedure which is informal, simple, prompt and inexpensive and do so under the law i.e. the Punjab Office of the Ombudsman Act 1997.

It is mentioned in the preamble of the Punjab Office of the Ombudsman Act 1997, that the appointment of the Ombudsman is for protection of the rights of the people, ensuring adherence to the rule of law, diagnosing, redressing and rectifying any injustice done to a person through maladministration and suppressing corrupt practices.

Maladministration includes:

  • A decision, process, recommendation, act or omission or commission which:
    • Is contrary to law, rules or regulations or is a departure from established practice or procedure, unless it is bonafide and for valid reasons; or
    • Is perverse, arbitrary or unreasonable, unjust, biased, oppressive, or discriminatory; or
    • Is based on irrelevant grounds; or
    • Involves the exercise of powers or the failure or refusal to do so, for corrupt or improper motives, such as, bribery, favoritism, nepotism and administrative excesses; and
  • Neglect, inattention, delay, incompetence, inefficiency and ineptitude, in the administration or discharge of duties and responsibilities.

Whether as ombudsman you are the watchdog or the umpire, you expect good customer service, consistency, fairness and efficiency in an organisation’s complaint handling, and you expect that organisation to undertake root cause analysis where patterns of complaint emerge and are highlighted by the ombudsman. 


Mission and Values

The mission of the Office of the University Ombudsman is to ensure that all members of the University faculty and staff are treated equitably. The University Ombudsman considers employee allegations, complaints, and concerns, and seeks to address them informally. If formal means are preferred, the University Ombudsman will refer individuals to the appropriate University offices.

The primary responsibility of the Office of the University Ombudsman is to provide faculty and staff with an informal and confidential means for discussing and addressing an issue of concern without fear of reprisal.

The University Ombudsman listens and offers information about University policies and procedures. The University Ombudsman can make recommendations regarding University policies, practices, and procedures in promoting employee satisfaction. The Office of the University Ombudsman does not take the place of other university grievances, complaint, or appeal procedures.

Reporting directly to the President, the University Ombudsman is a neutral, confidential and informal resource for faculty and staff. The University Ombudsman is independent of any University administrative structure. The University Ombudsman does not advocate for either party in a disagreement, but promotes a fair and respectful workplace for all parties. The University Ombudsman works autonomously, impartially, and informally to seek resolution of problems in accordance with the Nevada System of Higher Education (NSHE) codes and policies.


OMBUDSMAN VISION AND MISSION STATEMENT

 

VISION

 

Committed to ensuring the protection of the individual against bureaucratic injustice.

 

MISSION
 
  1. To investigate complaints against Government departments, agencies and authorities.
  2. To provide an impartial, informal and expeditious service to the public.
  3. To educate the public as to their rights and duties in a free and democratic society vis-à-vis the responsibility and accountability of the public officers.
  4. To promote an effective and efficient public service that is responsive to the needs of the citizenry.


THE OMBUDSMAN ASSOCIATION

STANDARDS OF PRACTICE


The mission of the organizational ombudsman is to provide a confidential, neutral and informal process which facilitates fair and equitable resolutions to concerns that arise in the organization. In performing this mission, the ombudsman serves as an information and communication resource, upward feedback channel, advisor, dispute resolution expert and change agent. 

For comprehensive standards:

http://web.mit.edu/negotiation/toa/TOAsop.html



An organizational ombudsman is a designated neutral or impartial dispute resolution practitioner whose major function is to provide confidential and informal assistance to managers and employees and/or clients of the employer: patients, students, suppliers or customers. Organizational ombudspeople work in a variety of environments such as: corporations, schools and universities, healthcare facilities, and in government agencies. Some organizational ombudspeople are external; they work as independent contractors to provide ombudsman services.

all contents copyright of respective authors